KnowledgeBase

As a customer with a current maintenance agreement for AICE/QTrendz, Respond or RedBat, you can take advantage of our support KnowledgeBase. Access to the KnowledgeBase is available 24 hours a day 7 days a week - even when live help is not.  

What can I get from the KnowledgeBase?

• Clearly written step-by-step instructions for data entry or reports
• Explainations and solutions for common error messages
• Training videos for instruction or review of difficult subjects
• Latest software version updates

How do I get on the KnowledgeBase?

You will be asked for a username and password to access the KnowledgeBase.
The USERNAME is your product SERIAL NUMBER (Help | About) or on your CD label.
The PASSWORD is your facility 5-digit ZIP (postal) code.

KnowledgeBase

TrainingZone If you have attended one of our Web Based Training classes, your next stop is our TrainingZone.  You are allowed limited access to view a recording of the training class, review the slides and download the Training Guides that were used during the course. How do I get in the TrainingZone? You will be asked for a username and password to access the TrainingZone. The USERNAME is your product SERIAL NUMBER (Help | About) or on your CD label. The PASSWORD is your facility 5-digit ZIP (postal) code.

TrainingZone

Annual Maintenance & Service Agreement | Knowledge Base | Web Based Training
Current Versions | Customer Benefits